“X-Center - at the center of iT”

X-Center support services

Many IXOS/Open Text customers understand that the IXOS/Livelink based applications did become business critical in their organization. Expectations on application availability require efficient troubleshooting, well-thought upgrade and migration plans, and a sound knowledge of products' (new) functionality, available fixes/patches and product roadmaps.

X-Center, the IXOS technical expertise centre located in Prague, offer an SLA based solution adapted to customers' support requirements.
The offering, “5-day per year” Managed Services, is intended for Open Text customers who require a broader Support Service that can include the following:

  • Yearly IXOS/Livelink environment health check
  • Ownership of support tickets and communication with Open Text Support organization
  • Number of call off hours for remote or on-site support
  • System monitoring
  • Technical/Functional guidance

X-Center is well-positioned to offer this Support Service as we can build on long term IXOS/Livelink expertise, we can offer services at lower tariff, and we have a good knowledge of customers' environments:

  • Former IXOS/Open Text consultants who most probably installed the IXOS archive solution components
  • Open Text sub-contractor for the IXOS-related activities in the Benelux area.

Note that the standard offering is 5day per year Managed Services. Depending on Customer's demands and expectations, the complexity of multiple applications to support, etc. … the content and cost of the package may vary. X-Center Managed Services is not replacing Open Text Customer Support, but is to be considered as an additional service.

We look for talent!

Published X-Center 21 December 2011

We are looking for new consultant with knowledge of ECM Opentext software, ABAP and SAP Basis for the Maastricht office. Job description in this PDF file. If interested, please contact koen.simonet@x-center.cz.
 

X-Center joined the OpenText Global Alliance Program

Published X-Center 16 May 2011

X-Center Benelux B.V. joined the OpenText Global Alliance Program. You can read more in dutch language here.
 

Automate printlist archiving for SAP

Published X-Center 7 March 2011

New product release of PRINTLIST ARCHIVING AUTOMATION FOR SAP. You face the challenge to get SAP reports generated in-time, then to have a fast and transparent access to SAP printlist. Printlist generation is time-intensive or technical struggle? Have a look at the newest product sheet here.
 

Managed Services

Published X-Center 25 Sep. 2010

Many IXOS/Open Text customers understand that the IXOS/Livelink based applications did become business critical in their organization. Expectations on application availability require efficient troubleshooting, well-thought upgrade and migration plans, and a sound knowledge of products' (new) functionality, available fixes/patches and product roadmaps. X-Center offers an SLA based support solution adapted to customers' support requirements.